Clinic Operations Manager - Physical Therapy Clinic
This Is a Senior Operations & Revenue Leadership Role
Preferred Physical Therapy is a growing orthopedic and regenerative physical therapy clinic helping adults 40+ move easy and pain free without pills, injections, or surgery.
We are hiring an Operations Manager who also functions as our Chief Revenue Officer (CRO) and Chief Reminder Officer.
This role is for a high-ownership operator who loves leading people, driving revenue through systems and conversations, and ensuring nothing falls through the cracks. You will run the clinic day to day, own revenue flow, and ensure the team delivers a consistently exceptional patient experience.
Who We Are
We specialize in 1:1 care for adults over 40, most often women over 50, who want to preserve strength, mobility, and quality of life.
Our vision is to help people make better decisions about their health so they can find joy in the journey.
We believe:
Systems create freedom
Accountability builds trust
Culture drives results
Revenue follows great service, not pressure
Your Role at a Glance
You are the integrator and operator of the clinic.
You are accountable for:
Smooth, efficient clinic operations
Revenue performance and collections
Front desk and sales execution
Staffing, hiring, and scheduling
Systems, reporting, and accountability
A consistent 5-star patient experience
You work directly with the clinic owner and provide clear, honest reporting on weekly and monthly performance, including successes, risks, and opportunities.
Core Responsibilities
Operations & Leadership
Own day-to-day clinic operations and patient flow
Lead weekly staff meetings and structured 1:1s
Ensure all procedures are documented, followed, and continuously improved
Identify operational breakdowns and implement solutions
Uphold and strengthen company culture and core values
Chief Revenue Officer (CRO) Responsibilities
You are responsible for ensuring revenue systems work and revenue is collected ethically, clearly, and consistently.
This includes:
Overseeing and coaching front desk sales and scheduling performance
Managing two virtual assistants responsible for:
Scheduling
Sales follow-up
Insurance authorizations and benefit checks
Training staff on:
Confident, respectful money conversations
Presenting plans of care and patient financial responsibility
Having in-office sales and money conversations with patients at check-in and check-out as needed
Accepting payments and ensuring patient balances and payment responsibilities are met
Monitoring and improving conversion rates, show rates, retention, and collections
Chief Reminder Officer Responsibilities
You are the person who ensures nothing gets missed.
This includes:
Ensuring patients are reminded, followed up with, and re-engaged appropriately
Ensuring staff follow systems and processes consistently
Holding team members accountable to expectations and commitments
Ensuring KPIs, priorities, and standards do not drift
Keeping the clinic proactive rather than reactive
Staffing, Hiring & Scheduling
Anticipate staffing needs before they become problems
Lead hiring, screening, and onboarding for administrative and sales roles
Schedule part-time and administrative staff to match clinic demand
Ensure appropriate coverage for patient volume
Report clearly to the owner on staff performance, strengths, gaps, and development needs
Metrics, Reporting & Accountability
Track all clinic KPIs with 100 percent accuracy
Maintain dashboards and weekly “cockpit” reports
Prepare weekly and monthly reports for the clinic owner including:
Revenue performance
Staffing and scheduling effectiveness
Operational wins and challenges
Risks, bottlenecks, and recommendations
Accurately track revenue, expenses, P&L, and cash flow trends
Systems, HR & Administration
Manage payroll, PTO, and benefits through ADP
Oversee HR compliance, policies, and employee handbook updates
Maintain and build the Operations Manual for all roles
Ensure onboarding, training, and documentation are complete and current
What Success Looks Like in the First 90 Days
Clinic operations feel calmer, clearer, and more organized
Front desk and sales systems are consistent and measurable
Dashboards and reports are accurate and trusted
Staff understand expectations and are being held accountable
Revenue conversations are happening clearly and respectfully
The owner has clear visibility into clinic performance
What We’re Looking For
2 or more years of experience managing or supervising a team
At least 1 year of experience in inside sales, client services, or appointment-based sales
Comfort having money and accountability conversations
Strong organizational and systems-thinking skills
Excellent written and verbal communication
High attention to detail and follow-through
Ability to manage remote team members effectively
Proficiency with Google Drive and modern digital tools
Experience with CRM systems such as Go High Level and Infusionsoft (Keap) preferred
Familiarity with electronic medical record (EMR) systems strongly preferred
Proficiency with or openness to using AI tools such as ChatGPT, NotebookLM, and Gemini is a plus
You do not need experience in physical therapy or healthcare.
You do need ownership, leadership, and accountability.
Compensation & Benefits
Salary range: $55,000–$75,000 annually, based on experience
Performance-based growth and advancement opportunity
2 weeks paid vacation plus 6 major holidays
3 percent SIMPLE IRA match
Weekly scheduled professional development time
Ongoing leadership and business training
Location & Requirements
In-person role at our Glendale, AZ clinic
On-site Monday through Friday
Authorized to work in the United States
How to Apply
Please email:
Your resume
A brief cover letter explaining:
Why this role excites you
Your experience leading people, systems, and revenue
Send to: [email protected]